Your Returns Area Revenue Line,Not a Cost Center.
0 units recovered this quarter
Every Return. Every Outcome.
Six integrated modules handle the full lifecycle — from dock arrival to final disposition. Scan the metrics. Drill into whichever module matches your pain point.
99.2%
scan accuracy on intake
Intake & Inspection
Every returned unit scanned, photographed, and condition-logged within 4 hours of dock arrival.
- ›Barcode + RFID dual-scan at receiving dock
- ›AI-assisted damage photography (12 angles)
- ›Condition report auto-generated in <4 hrs
- ›Chain of custody timestamp at every touchpoint
6.2 hrs
avg. disposition decision time
Grading & Disposition
Five-tier grading system routes each unit to its highest-value outcome — no guesswork, no backlog.
- ›Grade A–E scoring against 34-point checklist
- ›Automated channel recommendation engine
- ›Override controls for ops directors
- ›Full audit trail per SKU
$14.80
avg. cost-per-unit repackaged
Repackaging
Damaged packaging rebuilt to original spec or re-branded for secondary market — at warehouse scale.
- ›OEM-spec carton reconstruction
- ›Custom secondary-market sleeve printing
- ›Flat-pack reassembly + hardware audit
- ›Poly-bag + void-fill optimization
83%
units returned to revenue channels
Resale Channel Routing
Routed to 14 active resale channels — from brand outlet to B2B liquidators — based on grade and margin floor.
- ›Direct-to-consumer outlet integration
- ›B2B wholesale liquidation network (200+ buyers)
- ›Marketplace connectors (eBay, FB Marketplace)
- ›Charity/donation diversion for tax offset
97%
landfill diversion rate
Destruction & Recycling
Zero-to-landfill processing for units beyond resale — material recovery at certified partner facilities.
- ›Foam, fabric, and frame separation
- ›Certified destruction with COD documentation
- ›Material recovery credits tracked per ton
- ›ESG-ready reporting for brand compliance
LIVE
dashboard refresh rate
Real-Time Reporting
Single dashboard: every unit, every warehouse, every disposition status — updated continuously.
- ›Per-SKU recovery rate and cost delta
- ›Warehouse throughput and dwell-time analytics
- ›Monthly P&L impact reports (auto-generated)
- ›API export to your ERP or 3PL TMS
The Cost Gap Is Not Theoretical.
These are real figures from operations that ran unmanaged returns programs before switching. Every row is a decision your team makes today.
| METRIC | WITHOUT REROUTE | WITH REROUTE |
|---|---|---|
| Avg. cost per returned unit | $68–$112 | $18–$26↑ DELTA |
| Time to disposition decision | 12–21 days | < 8 hours |
| Revenue recovered per unit | $0–$12 | $34–$89↑ DELTA |
| Landfill diversion rate | 31% | 97% |
| Reporting visibility | Monthly spreadsheet | Live dashboard, per-SKU |
| Avg. dwell time (dock-to-disposition) | 18 days | 2.4 days↑ DELTA |
| Resale channel access | 1–2 channels | 14 active channels |
| Annual reverse logistics cost (500 units/mo) | ~$672,000 | ~$187,000↑ DELTA |
// Figures based on aggregate data from 38 DTC furniture brands, 2023–2025. Individual results vary by return volume, product category, and existing 3PL contracts.
The Reverse LogisticsBenchmark Report 2025
38 DTC furniture brands. 2.1M units processed. Every figure in the comparison table above came from this dataset. Download the full report — cost models, channel performance, and processing benchmarks by product category.
- ›Cost-per-unit benchmarks by product category
- ›Channel performance: 14 resale channels ranked
- ›Dwell time analysis: best-in-class vs. industry avg.
- ›ESG/landfill diversion data for sustainability reports
// PDF delivered immediately. No sales call required.
38
DTC brands analyzed
2.1M
units processed 2023–25
$127M
revenue recovered
97%
landfill diversion rate
"We were writing off $2.1M a year in returns. Within 90 days of onboarding Reroute, we recovered $340K of that as direct revenue. The dashboard alone changed how we talk to our board about reverse logistics."
Marcus OyelaranVP Operations · Forma Living